Refund, Cancellation & Delivery Policy

Gaurixa Technologies · Last updated 2 October 2026

This policy covers payments made to Gaurixa Technologies for Bahi plans (for example Dukaan or Pro). It does not cover payments between a shop and its own customers — those are made directly to the shop.

Free trial

New accounts get a free trial with every feature for 14 days or 10 bills, whichever comes first. No payment is taken for the trial. To keep making bills after the trial, choose a plan; it starts as soon as your payment is confirmed.

Refunds

• 7-day refund on your first payment. If you are not satisfied, ask within 7 days of your first paid plan and we will refund the full amount.
• Renewals, upgrades and payments after the first one are not refundable.
• To ask for a refund, write to [email protected] or WhatsApp +91 7050290802 with your shop name, registered mobile number and the plan bill number (e.g. BAHI/26-27/1).
• Approved refunds are sent back to the original payment method within 5–7 working days. Your bank or payment app may take a few more days to show it.
• After a refund, the plan ends and the account moves to the Free plan. Your data stays and you can keep using the Free plan or download a backup.

Cancellation

• Plans do not renew automatically and we never take money without you paying a bill yourself.
• You can stop at any time by simply not renewing. Your paid plan keeps working until the end of the period you paid for, then the account moves to read-only for new bills (you can still see and download everything) or to the Free plan if you choose it.

Delivery

• Bahi is an online software service. Nothing is shipped.
• When you pay online, your plan is switched on automatically within minutes of the payment being confirmed.
• When you pay by UPI and share the UTR/reference number, your plan is switched on after we confirm the payment, usually within one working day.
• If you paid and your plan is not active, contact us with the payment reference and we will fix it.